Contact Cool Creek Water Restoration

What should Cool Creek homeowners do in the first hour after a leak?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Cool Creek Water Restoration?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Cool Creek went up in the 1970s to 1990s, and the age points the crew toward likely trouble spots.
• If any outlets or appliances are in the water.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What should you expect when the crew shows up in Cool Creek?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What's worth knowing about water damage in Cool Creek homes?

Most homes in Cool Creek were built in the 1970s to 1990s, and in houses that age water heaters and appliance supply hoses are common leak points. The mix in Cool Creek includes ranch and two story homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Homes near Crooked Creek and the White River can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Cool Creek can call this number?

Homeowners in these parts of Cool Creek use this page:

• Cool Creek North · built mostly in the 1970s, basements are common
• Cool Creek Estates · built mostly in the 1970s to 1990s, basements are common
• Brookshire · much of it from the 1980s to 1990s, finished basements are common
• Village of Mount Carmel · homes from the 1950s to 1990s, basements are common
• Brookshire North · many with finished basements

Calls from Hazel Dell, Avian Glen, Plum Creek, Bridgewater Club, Village of West Clay, Sedona and Springmill Villages come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Cool Creek and basement flooding.

What do people ask before calling about water damage in Cool Creek?